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FAQs

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What is "Field Testing"?

Sycamore uses the term "Field Testing" a lot. What does it mean?

Field testing is a term that was made popular by Google that means to deploy something to the field in an unfinished state in order to gather direct customer feedback.

The mobile app is currently in field testing. With as big an undertaking as this project has been, we wanted to get it into the hands of our customers as soon as we could to get real-world feedback.

In field testing, the product may not be completely polished. In the case of the app, many features are working perfectly but we are not yet finished adding functionality.

With your help, understanding and constant usage we hope to deliver a product that will be extraordinary. Please check the Release Notes for more updates.

Parent Email?

Can I as a parent get my email on this application?

This application isn't going to enable you to access your school email. Our web app is mainly focused around accessing school information from your Sycamore site and displaying it in a nice, touch friendly environment. Luckily, almost every mobile device out there has an email app that you can set up to access your school email.

Device Compatibility

From what devices can I get access to this application?

The beauty of a web application is that pretty much every modern mobile device (iPhone, iPad, Android phones and tablets, Windows Phone 7 devices, etc) has a browser capable of accessing the app. Even your desktop computer can pull it up if you really wanted to (just be warned- the app was made for use with a very small screen, so it may look a little goofy on a huge computer monitor).

Please realize, however, that because we are aiming to give access to as many devices as possible everything may not look perfect on every device. If you notice any errors, please report them via Support Ticket.

App Limitations

I can't do/see _____ but I can when I log in from the computer. What's up?

When we started developing our mobile application, we never envisioned it to be a complete replacement of our full online product. Sycamore Education has over 200 features and to include all of them would be the definition of a non-user friendly experience. We wanted our customers to have access to core information with the flexibility to access it from a mobile device.

With that being said, please continue to let us know what you would like to see in this app. We are working toward the goals defined internally, but Sycamore has always prided ourselves on being a customer driven product.

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